Withdrawal & Refunds

If you are an EU consumer buying online, you generally have 14 days from the date the contract is made to withdraw without giving a reason. To exercise this right, send a clear statement of your decision to ARISTON LTD at recipes@demetris.gr or by post to 7 Kastellorizo Street, Lefkosia, Cyprus before the period ends. You may use the sample wording below, but it is not mandatory.

Other statutory rights, including remedies for a PDF that is faulty, not supplied, or not as described, remain available independently of the withdrawal right.

For paid digital content not supplied on a physical medium, the 14-day withdrawal right may be lost once supply begins only if the consumer has expressly agreed to supply beginning during the withdrawal period, acknowledged that this means losing the withdrawal right, and the required confirmation is provided. Merely paying or receiving a PDF is not, by itself, a substitute for those steps.

Current checkout: It does not currently record this separate consent and acknowledgement. We therefore do not claim that the digital-content withdrawal exception applies to orders placed through the current flow. Any future change to checkout and this policy must be reviewed before reliance on that exception.

If you validly withdraw, we will refund payments covered by your withdrawal without undue delay and no later than 14 days after we receive your notice. The refund will normally use the same payment method, unless you expressly agree otherwise, with no fee for the refund. We may stop access to the digital content to the extent permitted by law.

To: ARISTON LTD, 7 Kastellorizo Street, Lefkosia, Cyprus, recipes@demetris.gr

“I hereby give notice that I withdraw from my contract for the purchase of [product], ordered on [date]. My name is [name], my order email is [email], and the order reference (if known) is [reference]. Date: [date].”

If your recipe email did not arrive or the file is defective, please contact recipes@demetris.gr. We will investigate; this policy does not replace your legal remedies.